Did you recently conclude that Crypto.com isn’t the right fit for you anymore? Perhaps you’ve come across a more suitable platform, or maybe you’ve grown weary of the constant cryptocurrency buzz.
Regardless of your motivations, removing your Crypto.com account is a straightforward process.
Below, you’ll find a step-by-step tutorial on how to deactivate your Crypto.com account.
Reasons to Close and Delete Crypto.com Account
Crypto.com is a crypto exchange for buying, selling, and trading cryptocurrencies and NFTs.
Yet, you might want to close your account for various reasons, such as quitting crypto, shutting down all crypto accounts, no longer using Crypto.com, clearing your online presence, or encountering issues with the platform’s reliability, including customer service.
Also read: Is Putin Behind Bitcoin?
What Should You Know Before Closing Crypto.com Account
When you delete your Crypto.com account, it’s gone for good.
If you ever need the platform again, you’ll need to create a new account from scratch.
Ensure there are no pending transactions or balances in your account before closing it.
Transfer any remaining funds to another cryptocurrency wallet.
If your balance is below the withdrawal limit, contact Crypto.com customer service for assistance.
Keep in mind that canceling your Crypto.com services also means losing associated benefits, including those tied to the Crypto.com Visa Card, such as discounts, cashback rewards, and travel insurance.
How to Delete Crypto.com Account
To delete your Crypto.com account, send an email to the company with “Crypto.com” in the subject line, attach a recent photo of yourself and a document with dates and names.
Use the same email address you used for your Crypto.com account. Without it, they can’t locate your account for closure.
Expect a response after emailing.
Here are the steps:
Step 1: Write down all the information required on a paper sheet
On a blank sheet of paper, fill out the following information using a visible pen: Also, ensure you use simple enough handwriting.
- Your full name
- The date that the action is taking place, e.g., 11/8/2022
- Write out the last statement that says “Crypto.com.”
Step2: Take a Picture of Yourself Holding the Paper
In the second step, take a photo of yourself holding the completed document.
Capture your face, upper chest, and entire arm in the picture.
This is for identification and security purposes to prevent unauthorized account closure.
Step 3: Write an Email to Crypto.com email
- Go to your email and type “[email protected]” in the recipient box. Remember you need to use the exact email you used to sign up.
- Write the subject as “Close Account.”
- In the body of the email, include a few reasons why you want to close the account.
- Attach the image you took and hit the send button.
Step 4: Confirmation
On average, we will respond to your email within a day, and once we complete the cancellation process, we will send you an email confirming it.
If we decline the photo you send, you can take another one and send it to [email protected].
Can Closed Accounts on Crypto.com Be Recovered?
Once your Crypto.com account is closed, it can’t be reopened.
However, if you close it without withdrawing funds, contact customer support to recover the money, but not the account.
To retrieve the funds, meet these conditions: Don’t close before the refund deadline to retain the right to claim it.
Closing after the deadline means you can’t file a complaint with the Consumer Protection Agency.
How Can I Get my Money Back?
Getting your money back from Crypto.com is not tedious, but you need to meet at least one of these criteria.
1. You shouldn’t have made any transactions using your account.
2. You shouldn’t have used up all the credit made available in your account.
In both instances, this only works if you make a formal request to Crypto.com.
The request must be made before you close your account to make things easier.
Cancel Your Crypto.com Visa Card Service
Hacking is a common practice these days, and if your Crypto.com Visa Card is stolen, lost, or hacked, you might need to close it. You can do so in three easy steps:
Step 1: Log onto the Crypto.com app card page
First, download the Crypto.com app, available on Android and iOS.
On your laptop or mobile device, go to the app card page and tap the card icon on the right side of the screen.
Step 2: Freeze the card
Under the visa card, there is the option to freeze. Tap on the freeze icon and confirm.
Step 3: Confirmation
You will receive a notification that we have frozen the card and unlinked it from your Crypto.com account. Depending on your choice, you will receive the notification by email or text.
Please note that you must pay a $50 fee to close your Crypto.com Visa Card. We will use this fee to cover your processing fees.